XerClub
Turning Ideas, Products and Programs into Customized Solutions
Your membership in XerClub is free and begins from the moment you contact us.
XerClub was created to encapsulate our many services, to provide you with the knowledge required to make the best decisions for your facility, and, should you choose to start an interactive program, to ensure that it will deliver years of enjoyment and profitability.
Here’s how we have you covered, from the beginning.
CONSULTATION ON DEVELOPMENT AND IMPLEMENTION OF YOUR INTERACTIVE FITNESS (AKA EXERGAMES) AND SPORTS TRAINING PROGRAM
Our interactive fitness experts will assist you in understanding what it will take to achieve the highest level of success with your proposed Interactive fitness and/or sports training program, customized to meet your user, program, space and budget needs. He or she will also alert you to potential pitfalls we’ve learned from over 10 years of experience in this young industry. Together with feedback from a knowledgeable and trusted solutions consultant, you will be well on your way to a winning interactive program for your facility.
Ask about our “Guide to Implementing an Interactive Fitness and Sports Training Program” or click here to use or online request form.
FACILITY DESIGN CONSULTATION
One of the most popular benefits of XerGames is that most of the products and programs are designed for multi-purpose rooms, taking up virtually no space when not in use.
Our facility design experts will consult with you, offering advice and assistance as you make the product, program and design decisions that will contribute to a successful interactive program for the immediate and long-term future. This includes:
- Choosing the right location(s) for your new XerGames equipment and programs
- Choosing the right combination of products to meet your program, space and budget needs
- Designing the room to maximize the benefits of XerGames in terms of programming flow and flexibility required to accommodate all ages and abilities
- Daily and seasonal space utilization planning as XerGames becomes an integral part of your programming
PLANNING – INSTALLATION, TRAINING AND MARKETING
- PLANNING THE INSTALLATION:
Once you’ve made your decisions and placed your order, our support staff will contact you to schedule your installation and provide assistance with Site Preparation. These are some of the items we address in advance:
- Electrical placement and requirements
- Removal of Obstructions
- Review of plan to maximize available playing area and program implementation
- New construction coordination
- Assurance that any design provided accommodates actual installation site
- PLANNING YOUR TRAINING
One of our Master Trainers will make contact with you for Pre-training Set up to:
- Discuss the specific needs of your facility and members
- Answer questions about the on-site training.
- Provide preview of types of programming and group training focus available (video link provided to all potential training participants)
- Collaborate with you in designing a training program to accommodate your needs
PLANNING THE MARKETING LAUNCH OF XERGAMES
One of our Marketing staff is available to prepare and customize the following artwork options designed to inform your members that XerGames is coming to your facility.
- Table Topper
- Product Announcement Flyer
- Wall Poster
- Billboard
4. PROGRAMMING: FREE Training Manuals: The following printed manuals are provided with each XerGames facility purchased:
- XerGames Wellness Instructors Manual and Student Workbook
- A programming manual for each product you have purchased
- Individual Workout posters if you have purchased XerTrainer or XerPro
- Quick Start Guides when you purchase XerTrainer or XerPro
The product manuals, Quick Start guides and workout posters will be arriving with your systems. Our on-site trainer will go over these manuals with you during the training so you will know how to best integrate our programs to fit your needs.
ON-SITE INSTALLATION, TRAINING AND MARKETING SUPPORT
On the day of installation, our trained installer trainers will arrive at your facility to conduct and supervise your installation and training.
INSTALLATION
One of our experienced XerGames installers will assemble, install, and test your new products.
PRODUCT AND PROGRAMMING TRAINING
After the installation our Trainer will meet with your staff on-site for training on:
- Basic Operation of the XerGames products you have purchased
- Specific programming to meet the needs of your facility
- How to create your own lesson plans, workouts and games
- Group Training to get the maximum amount of persons actively involved.
- Getting your staff excited about XerGames and teaching them how to draw your members into the program
TRAINING FOR ON-SITE TECHNICAL PERSON
- Training is provided to a person appointed by you to be the on-site point person for all technical troubleshooting to keep your equipment running smoothly.
POST INSTALLATION FOLLOW-UP TRAINING
The following services are designed to ensure continued success at your facility regardless of staff turnover.
TRAINING:
- Access to one of our Master Trainers is available to your staff free of charge via conference call for a coaching session approximately one month after your initial training. This is to provide additional program support to you and your staff, answer any new questions, and make sure your equipment is being used to its fullest
- Continued training via periodic webinars.
- On-site retraining is available for a nominal fee when our staff is in your region. Call to schedule.
CONTINUED PROGRAMMING SUPPORT
- Phone support for any trouble shooting
- Access to user friendly downloadable trouble shooting manuals
- Access to our library of downloadable technical service videos
XERGAMES PLATINUM SERVICE PLAN:
We understand that down time means lost ROI to you and we understand that it takes more than just great products to grow your business and make a profit. In order to ensure minimal down time, you need more than a traditional manufacturers’ warranty. It takes a committed team of people who stand behind your product. At Xergames, every customer automatically receives our Platinum Service Plan for the first year.
Standard manufacturers’ warranties are not designed to keep you up. If your facility is a revenue producing site or a school you need assurance that everything will be done to reduce and eliminate down time at minimal cost or no cost to you.
We also recommend that you sign up for additional years as this priority level of service will assure you of the best support from a team of qualified technicians, and service staff and the latest versions of software and service for the life of your system.
TECHNICAL PHONE SUPPORT
Your on-site point person gets unlimited access to our technical service staff for:
TECHNICAL ON-SITE SUPPORT
In most cases your on-site point person is able to resolve any issues that occur. Occasionally it becomes necessary to make repairs on-site. Should this become necessary in the early stages after your installation, these site visits are free if deemed necessary at the discretion of the company. Thereafter, your Platinum Service Plan provides for one on-site visit per year as deemed necessary by XerGames technical services. Should you elect not to re-new your Platinum Service Plan after the first year, thereafter on-site visits are done at a pre-quoted fee.